Privacy Notice

Last updated: September 2026

About This Privacy Policy

Marlborough Homes respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, register for a property, arrange a viewing, request a valuation, apply for a tenancy, buy or sell a property, instruct us as a landlord, or use our lettings and property management services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Marlborough Homes is a trading name of Marlborough Homes INC LTD, a company registered in England and Wales under company number 08042327.

Marlborough Homes INC LTD
Trading as Marlborough Homes
Company Number: 08042327
Unit 9, 96 George Lane
South Woodford
London E18 1AD

Telephone: 020 8989 8796
Email: info@mbhomes.co.uk

For the purposes of applicable data protection legislation, Marlborough Homes INC LTD will normally act as the data controller where we determine how and why your personal information is processed.

Information We May Collect

The information we collect will depend upon your relationship with us and the services you use.

This may include your name, address, telephone number and email address; date of birth; identification documents; current and previous addresses; property ownership information; tenancy information; employment, income and affordability information; financial information relevant to a transaction or tenancy; rental payments and arrears; references and referencing results; Right to Rent information; anti-money laundering and identity verification information; details concerning landlords, tenants, buyers, sellers, guarantors and occupiers; viewing and appointment records; maintenance and repair information; complaints and correspondence; and information you provide through our website or property portals.

We may also collect technical information relating to your use of our website, subject to our Cookie Policy.

How We Collect Information

We may collect information directly from you when you contact us, register with us, arrange a viewing, request a valuation, make an offer, apply for a tenancy, enter into a tenancy or instruct Marlborough Homes.

We may also receive information from third parties involved in a property transaction or tenancy. These may include property portals, landlords, tenants, buyers, sellers, guarantors, solicitors, conveyancers, referencing providers, contractors, deposit protection providers, managing agents and other professional or technology providers.

Where appropriate and lawful, we may obtain information from publicly available sources, including HM Land Registry and Companies House.

How We Use Your Information

We may process personal information to provide estate agency, lettings and property management services; register applicants; arrange viewings and valuations; process offers and applications; undertake referencing, affordability, identity and Right to Rent checks; conduct anti-money laundering checks; prepare and administer tenancy documentation; administer rent and deposits; manage repairs, maintenance and inspections; arrange property safety and compliance services; progress property sales and lettings; communicate with clients and customers; manage complaints; maintain business and accounting records; prevent or detect fraud; comply with legal and regulatory obligations; establish, exercise or defend legal claims; and operate and improve our services.

We may also use personal information for marketing where permitted by law.

Our Lawful Bases

We do not rely upon one lawful basis for every activity.

Depending upon the circumstances, we may process personal information because:

Contract – processing is necessary to perform a contract with you or take steps at your request before entering into one.

Legal obligation – processing is necessary for us to comply with a legal or regulatory obligation.

Legitimate interests – processing is necessary for our legitimate business interests, or those of another party, where those interests are not overridden by your rights and interests.

Consent – where consent is the appropriate lawful basis, we will ask you to provide it.

Simply using our website or submitting an enquiry does not mean that you consent to every form of personal data processing or marketing.

Applicants and Tenants

Where appropriate, information concerning applicants and tenants may be shared with the landlord/property owner and organisations involved in the letting or management process.

These may include referencing and affordability providers, Goodlord and other tenancy technology providers, identity and Right to Rent verification services, deposit protection providers, inventory providers, utility and council tax notification services, contractors, insurers and rent protection providers, local authorities, legal advisers and other service providers.

We will only share information where there is an appropriate purpose and lawful basis for doing so.

Landlords and Sellers

Where you instruct Marlborough Homes, relevant information may be shared with parties involved in providing our services or progressing a transaction.

These may include prospective buyers or tenants, solicitors and conveyancers, surveyors, mortgage and financial professionals, contractors, EPC assessors, gas and electrical safety providers, inventory providers, referencing providers, deposit protection schemes, property licensing authorities, local authorities, identity and anti-money laundering providers, insurers and rent protection providers, property portals, technology providers and other appropriate professional advisers.

Buyers

Where you purchase or make an offer on a property through Marlborough Homes, appropriate information may be shared with the seller and organisations involved in progressing the transaction.

These may include solicitors, conveyancers, mortgage professionals, surveyors, identity and anti-money laundering providers and other estate agents involved in the property chain.

Referencing, Identity, Right to Rent and Anti-Money Laundering

We may use specialist third-party providers to undertake tenant referencing, affordability assessments, identity verification, Right to Rent checks, anti-money laundering checks and fraud prevention.

These processes may involve checking information against appropriate databases and other information sources.

Where applicable, the organisation conducting a check may provide its own privacy information.

Property Management and Contractors

Where we manage a property or tenancy, we may need to provide limited personal information to contractors and other service providers.

For example, a tenant's name, telephone number and property address may be provided to an electrician, plumber, gas engineer or other contractor so that an appointment can be arranged.

We will only provide information reasonably necessary for the relevant purpose.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, taxation, accounting, insurance and professional requirements.

Different categories of information may therefore have different retention periods.

We periodically review information and will securely delete or anonymise it where there is no longer an appropriate reason to retain it.

Records relating to anti-money laundering customer due diligence will generally need to be retained for the applicable statutory period.

Marketing Communications

We may send you information about Marlborough Homes properties and services where permitted by law.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

In certain circumstances, we may contact existing customers about our own similar services where the requirements of the applicable soft opt-in are satisfied.

You can opt out of direct marketing at any time by using an unsubscribe facility provided in the communication or by contacting Marlborough Homes.

Opting out of marketing does not prevent us from sending essential communications relating to a property transaction, tenancy, property management service or another service you have requested.

Security

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, alteration, disclosure, destruction or misuse.

Access to personal information is limited to employees, contractors and service providers who reasonably require access to perform their duties.

No internet-based system can, however, be guaranteed to be completely secure.

Third-Party Technology

Marlborough Homes uses third-party systems and technology providers to operate its business.

These may include CRM and estate agency software, property portals, referencing services, tenancy administration systems, property management and maintenance systems, deposit protection services, electronic signature providers, identity verification services, communications systems, accounting systems, website hosting and analytics services.

Some providers process information on our behalf, while others may operate as independent data controllers.

International Transfers

Some technology providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures where required by applicable UK data protection legislation.

Your Data Protection Rights

Depending upon the circumstances and applicable law, you may have the right to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion in certain circumstances; request restriction of processing; object to certain processing; object to direct marketing; request data portability in certain circumstances; withdraw consent where processing is based upon consent; and raise concerns about certain automated decision-making.

These rights may be subject to legal conditions and exemptions.

Complaints

If you have concerns about how Marlborough Homes has handled your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The current version will be published on our website.