Dear Clients,

You can contact us via:

Email: info@mbhomes.co.uk

Tel: 02089898796

WhatsApp: 07811373334

As Coronavirus (COVID-19) continues to make headlines, businesses of all types will be disrupted as they do their best to ensure the safety of both their staff and the public. With current predictions showing a peak of cases some 4 weeks away, we wanted to give you an update on what we’re doing to keep the business operating safely during this time.

Marlborough Homes are taking the necessary precautions to ensure the safety of our customers and our staff whilst being able to proceed with ongoing instructions and viewings. Here’s what we’re doing to combat the spread of the virus:

• The business will continue to operate, and we will still be taking lettings appointments including viewings by prior appointment. Please note however that we will be limiting the number of accompanied viewings due to limited staff numbers.
• We will be asking additional questions before viewings, such as have you travelled within the last 14 days, have you had a cough/temperature etc to ensure the safety of our staff and clients.
• Where possible, staff will be working from home to ensure our offices remain as safe as possible. We will have minimal staff within our offices between 9:30am to 5:30pm as not all work can be done from home.
• Individual telephone extensions may be diverted to personal mobile phones, and staff will be calling out using these phones. Because of this, you may not recognise the numbers calling you. Rest assured these will only be calls from our staff.
• We strongly encourage customers and clients to use alternative forms of communication rather than visiting the offices. Our staff will still be reachable at all times via email and mobile and the office telephones will be redirected. Our social media channels will still be monitored and kept up to date – meaning you can always make enquiries through there, and your enquiry will be passed along to the relevant office.
• We will continue to provide updates via email, our website and our social media channels.

Rent

Rent of course remains payable. If you are having problems paying you must email us at info@mbhomes.co.uk and we will respond accordingly.

Make sure you continue to communicate regularly. There are sources of help and advice on eligibility for housing benefit and other types of financial assistance. Any rent outstanding during this period will still be due for payment and landlords and tenants will be expected to work together to establish an affordable repayment plan.

Repairs

Any repairs or maintenance issues must be EMAILED to info@mbhomes.co.uk and we shall arrange emergency repairs during this time as and when reported.

We shall endeavour to deal and complete the repairs within a reasonable time of being notified by the tenant, or otherwise becoming aware that the work is required. We urge the tenants to inform us in advance whether you are self-isolating. We shall record this, confirm in writing and arrange for any repair once the period of self-isolation is over. In emergency circumstances, all reasonable attempts should be undertaken to complete the repair, or, to at the very least, make safe pending the isolation period.

With the situation changing daily in the UK and regular updates and new advice coming in from the Government on a daily basis, we are putting the safety of our customers and staff first and foremost whilst allowing the business to operate. We all wish you well and hope you too are doing everything you can to stay healthy.

We hope that all of our customers and clients will be understanding of our approach to ensuring the safety of all parties. As the situation in the country evolves, so too will our response – we will continue to monitor the situation and respond accordingly. As always, we will update everyone as needed. If you have any questions, please do not hesitate to get in touch with us.

Useful Links:

• Government guidance: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
• NHS guidance: https://www.nhs.uk/conditions/coronavirus-covid-19/
• Propertymark guidance: https://www.propertymark.co.uk/working-in-the-industry/covid-19/

Kind regards,

Matthew Granger
For and on behalf of
Marlborough Homes